Printer problems
Won't print, shows offline, paper jams, or won't connect to your Wi‑Fi.
Learn more about printer problemsFriendly IT support in Wollongong and across NSW. A real person answers, works out what's wrong, and gives you a free quote. We only visit once you say yes, or we fix it over the phone.
Mon–Fri 9am–5pm · Message us any time
- Local to Wollongong since 2023
- Visits across NSW, same or next day
- We also provide remote support
What can we help with?
If it plugs in, connects or logs in, we can usually sort it. Here are the jobs people call us about most.
Computer set-up
New computer out of the box? We set it up, move you across and show you around.
Learn more about computer set-upSlow or broken computers
Slow, frozen, won't start, or strange pop-ups. We find out why.
Learn more about slow or broken computersLaptop trouble
Battery, screen, keyboard and speed problems, sorted.
Learn more about laptop troubleWi‑Fi and internet
Dead spots, drop-outs, and getting every device back online.
Learn more about wi‑fi and internetEmail and accounts
Can't log in, set-up, passwords and Microsoft 365 problems.
Learn more about email and accountsData migration
Moving your photos, files and email to a new computer or the cloud.
Learn more about data migrationWebsites and software
Websites, online stores, software upkeep and design. Our bigger jobs.
Learn more about websites and software
From your phone call to a fixed problem
Four steps. You're in charge of every one of them.
You call
A real person answers. Tell us what's wrong in your own words. No jargon needed.
We work out the problem
A few simple questions, and we often find the cause while you're still on the line.
You get a clear quote
It's free, and it comes before any work. We only go ahead when you say yes.
We fix it
A technician visits, usually the same or next day, or we sort it out over the phone.
Sorted over the phone, or at your place
On the phone
- Many problems get fixed while we're still talking.
- We go step by step, at your pace.
- Available to anyone in NSW, wherever you are.
At your place
- For hands-on jobs, a technician comes to you.
- Usually the same day or the next day, across NSW. Same-day visits cost nothing extra when a technician is free.
- You know the price before anyone turns up.
If you've ever said this, we can help
These are the words we hear most. No jargon needed when you call.
Printers and scanners
Jams, error messages, “offline” and getting a printer set up.
It says the printer is offline.
The paper keeps jamming.
It won't scan to my computer.
Computers
Slow, frozen, won't start, or strange pop-ups. We find out why.
It takes forever to start up.
It froze and I lost my work.
A box keeps popping up.
Laptops
Battery, screen, keyboard and speed trouble.
The battery dies so quickly.
The screen keeps flickering.
It's gone so slow.
Wi‑Fi and internet
Dead spots, drop-outs, and getting every device back online.
The Wi‑Fi doesn't reach the bedroom.
It keeps disconnecting.
My new tablet won't connect.
Email and Microsoft 365
Set-up, passwords, and Microsoft 365 problems.
I forgot my password.
My email stopped working.
I can't open Word.
Software, websites and design
We also look after software upkeep, websites, online stores and design.
Our website looks out of date.
We need our software kept up to date.
I'd like to sell online.
Not on the list? Tell us what's happening or just call. If we can't help, we'll say so.
Bigger jobs? Same team.
When you need more than a repair, we also build and look after websites, online stores and software, and design the lot. One company to call, from a paper jam to a whole new website.
Why 1300tech exists
Technology is part of everyday life now, and when it plays up, it can stop you in your tracks. It might be a printer that won't print for someone at home, or a website nobody can find for a small business whose customers never turn up.
I know how frustrating that is, because I've been in that situation myself. Waiting three or four days to get a system working again isn't an option when you rely on it. And a lot of the help out there is priced for big business, which is out of reach for most households and small shops.
So I put my passion and knowledge of computers to work for our community. Whether you're retired and your printer won't behave, or you run a small business, I'm ready to help, in plain English, at an affordable price.
From the founder of 1300tech
- Local since 2023Based in Wollongong
- $99 per hourGST included
- Plain EnglishNo jargon, no pressure
Questions people ask before they call
What happens when I call?
A real person answers and asks what's going on, in plain English. We work out the problem with you and give you a free quote. We only visit once you're happy with it.
Is the quote really free?
Yes. You get a free quote first, and nothing happens until you say yes.
Can you fix it over the phone?
Often, yes. If we can solve it while we're talking, we'll take you through it step by step. If it needs hands-on work, we arrange a visit.
How much does it cost?
$99 per hour, GST included, for homes and businesses alike. There is a one-hour minimum, then $49.50 for every 30 minutes after that. Remote help starts at $49.50 per 30 minutes, and we can talk it through when you call. You get a free quote first, so you know the price before any work starts.
How quickly can someone come out?
Visits are usually the same day or the next day, anywhere in NSW. Same-day visits cost nothing extra when a technician is free.
Where do you work?
Right across NSW, and we can help by phone wherever you are. We're based in Wollongong.
I'm not confident with computers. Is that okay?
Absolutely. We take our time, explain things plainly, and you never need to know the jargon.
Do you only do repairs?
No. We also look after bigger projects like software upkeep, websites, online stores and design, so one company can handle all of it.
Pick up the phone. We'll take it from there.
Free quote first. Nothing happens until you say yes.
Mon–Fri, 9am–5pm